Business Analyst

Business Analyst – Enterprise Document Automation (EDA)

• 3rd Parties — Do Not Contact

New York City Department of Social Services (DSS)

📍 Brooklyn, NY | Hybrid | Contract (GSA MAS IT Solutions)

About DSS

The New York City Department of Social Services (DSS) supports millions of New Yorkers through essential programs that provide food, housing, healthcare, and employment services.

The Information Technology Services (ITS) division powers this mission — delivering the infrastructure, automation, and applications that make equitable service possible across the city.

As part of DSS’s ongoing modernization efforts, ITS is seeking a Business Analyst to join the Enterprise Document Automation (EDA) initiative — a key project transforming how DSS creates, manages, and delivers vital communications to clients.

The Role

The Business Analyst will serve as the bridge between business needs and technical implementation within the EDA Project , which modernizes DSS’s IBM FileNet IS / P8 enterprise content management ecosystem.

You’ll work closely with developers, QA teams, and stakeholders to define requirements, streamline workflows, and ensure all communications meet accessibility, compliance, and multilingual standards (per Local Law 30 ).

What You’ll Do

What We’re Looking For

Why Join DSS

Details

📍 Location : Brooklyn, NY (with potential hybrid flexibility)

🕓 Type : Contract | GSA MAS IT Solutions | Full-time

Eligibility : Must be legally authorized to work in the U.S.

Apply Now

If you’re a detail-oriented business analyst passionate about bridging technology and public impact, we’d love to hear from you.

👉 Apply today with your resume and a short note highlighting your experience with enterprise system analysis or document automation projects.