Enhanced Collections Assistant

Salary : $25.06 - $32.65 Hourly

Location : Within Riverside County, CA

Job Type : Full-time

Job Number : 25ECA - 01

Department : Administrative Services

Opening Date : 10 / 22 / 2025

Closing Date : 11 / 5 / 2025 11 : 59 PM Pacific

Welcome

If you are detail oriented, customer focused, and passionate about making a difference in your community the Superior Court of California County of Riverside has a position for you! The Enhanced Collections Division is seeking a dedicated Enhanced Collections Assistant to join our team. In this role, you'll serve as a key point of contact for the public, helping customers navigate court processes related to fines and fees, establishing payment plans, and ensuring accurate recordkeeping. You'll also perform investigative "skip tracing" to locate information, process legal documents, and maintain thorough, up-to-date case records using automated systems.

The Enhanced Collections Assistant position is ideal for someone who thrives in a structured environment, enjoys problem-solving, and values accuracy and integrity in every task. If you have a high school diploma and at least one year of experience in clerical and customer service, especially in a court, banking, or collections setting, and possess strong communication skills with an eye for detail, we'd love to hear from you!

This recruitment will fill current vacancies in Downtown Riverside in addition to establishing a countywide eligibility list.

For a complete list of the qualifications and essential duties, please refer to the job description.

About the Riverside Superior Court

Riverside is the fourth largest county in California and the 10th largest in the United States. There are fourteen court facilities spanning 7,300 square miles that serves Riverside's 2.4 million residents. The courts and its employees hold a unique role in the public sector. The mission of the Riverside Superior Court is, "...in a fair, accessible, effective, and efficient manner, resolve disputes arising under the law and interpret and apply the law consistently, impartially, and independently to protect the rights and liberties guaranteed by the Constitutions of California and of the United States."

Competitive Compensation Package

At Riverside Superior Court, we reward hard work and dedication!

We offer :

• Annual merit increases for satisfactory job performance
• A robust benefit plan including medical, dental, vision, disability and life insurance
• A pension plan provided by the California Public Employer's Retirement System also known as CalPERS. You will contribute between 7% and 8% of your biweekly pay, depending on your membership status
• Optional deferred compensation programs
• Generous leave accruals
• Fourteen (14) paid holidays
• Bereavement leave
• Tuition discounts
• Qualified employer for Public Service Loan Forgiveness (PSLF) or Temporary Expanded PSLF (TEPSLF) Certification

Application Process

All applicants are required to submit a completed online application and supplemental questionnaire. To learn more about how to create an application, click

Résumés will not be accepted in lieu of the required application and supplemental questionnaire.

Human Resources will review applications to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all current and previous related work experience. When listing Court experience, please include dates and classification of each position held, if more than one.

Selection Procedures :

All applications will be reviewed to identify candidates who meet the minimum qualifications; those candidates deemed most qualified may be invited to an online and / or written assessment(s), if applicable.

Candidates who take and successfully pass the assessment(s) may be invited to an oral panel interview. Candidates who are successful in the interview may be placed on an eligible list. Placement on an eligible list is not a guarantee of employment.

Additional steps for the selection process may include a comprehensive background check and drug test.

Status Notifications

You will be notified by email and / or text message during the process of this recruitment through governmentjobs.com. Please check your email spam / junk folders and accept emails ending with governmentjobs.com and riverside.courts.ca.gov. If your information changes, please update your profile at w w w.governmentjobs.com .

Reasonable Accommodations

Riverside Superior Court provides reasonable accommodations upon request for applicants with disabilities. Please contact the Human Resources Department at 951-777-3017 or Recruitment@riverside.courts.ca.gov if you feel you will need an accommodation for any aspect of the selection process. The Human Resources Department requests that it be advised of special needs at least five days prior to the examination so that a reasonable accommodation may be made.

Unit : LIUNA

FLSA Status : Non-Exempt

Reports to : ECD Supervisor

Amount of Travel Required : Less than 5%

Work Schedule : 8 hrs. per day

Positions Supervised : None

At the Superior Court of California, County of Riverside, we are committed to not only providing a rewarding career but also taking care of our employees in every way possible. We understand that your health and well-being are just as important as your work, which is why we offer a powerhouse benefits package designed with YOU in mind.

Here's what you get when you join our team :

Medical, Dental & Vision Insurance Court Contributions :

$25,000 / $25,000

Work-Life Balance You Can Count On :

9 / 80 Schedule : Work 80 hours over 9 days.

Crushing Student Debt?

We've got you covered. We offer eligibility for Public Service Loan Forgiveness (PSLF) and Temporary Expanded PSLF (TEPSLF) Certification -so you can keep building your career and wipe out your student loans.

This is more than a job-it's a career with purpose, benefits, and a team that's got your back.

01

The information you provide will be used to rate your qualifications for the position. Résumés will not be accepted in lieu of completing these questions. The information you provide will be used to rate your qualifications for the position. Résumés will not be accepted in lieu of completing these questions. Please provide concise, descriptive, and detailed information when answering the question. If you do not have experience, please write "None". NOTE : 'See résumé', 'See above', or copy and paste of your résumé or other questions are not considered qualifying responses and will not be scored. By selecting yes below, you acknowledge that you have read and understood this application requirement.

02

Which best describes your level of education?

03

How many years of clerical experience in a court of law (i.e. superior, state, federal) or other court related agency, or a financial environment (i.e. bank, credit union), or public / private debt collections environment do you possess?

04

Please describe your experience as it relates to the previous question in detail. If none, indicate "None".Specify the employer, department, position held and dates when describing experience. If your experience is court specific, please indicate it.

05

How many years of customer service experience in a court of law (i.e. superior, state, federal) or other court related agency, or a financial environment (i.e. bank, credit union), or public / private debt collections environment do you possess?

06

Please describe your experience as it relates to the previous question in detail. If none, indicate "None".Specify the employer, department, position held and dates when describing experience. If your experience is court specific, please indicate it.

07

Geographic Availability : Check work location preferences. You may check off more than one location.

08

Certain positions are designated as Spanish bilingual. If you are selected to fill a bilingual position, you will be required to pass an oral Spanish assessment. Are you proficient in communicating in Spanish?

09

Do you have any employment gap(s) within the last 10 years? If yes, please answer the question below. Failure to do so will lead to disqualification.

10

Please explain any gap(s) in employment. If none, indicate "None".

Required Question