Service DispatcherJones Covey Group, Inc. • Rancho Cucamonga, CA, US
No longer accepting applications
Service Dispatcher
Jones Covey Group, Inc. • Rancho Cucamonga, CA, US
1 day ago
Job type
- Full-time
Job descriptionDirect and control activities of the service technicians to meet service / testing standards both internally and externally. Assist Service Manager / Dispatch team with routing technicians within due dates to sites with the least windshield time and most efficient routes. Schedule calls to meet the client’s expectations to ensure technician efficiency and meeting obligations outlined by the client’s contract. Manage / update internal database for daily schedules and reporting. Assess and respond to all emergency requests within a timely manner. Creating / updating and receiving all P.O.’s assigned to work orders. Generating and completing correspondence to vendors Ordering Rental Equipment Assisting the Dispatch team with identifying and scheduling sub-contractors if needed near the job if needed and processing SPOs accordingly. Working with Dispatch team to ensure that the Service Technicians always have support during their work and travel schedule. Assist Service Manager to schedule inventory for each tech and ensure inventory counts submitted to accounting in timely fashion. Opening SPO’s for miscellaneous supplies and purchasing needs Providing notifications to clients on all upcoming repair work before / after hours. Assisting with client requests / customer service High School Diploma or GED Minimum 1-year extensive experience as a dispatcher or related job duties. Exceptional time management, multitasking, and interpersonal skills. Ability to closely collaborate with other project teams and stakeholders. Good computer skills and use of Microsoft software. Ability to work in a team environment. Ability to be professional in all settings, with an acceptable level of fitness to complete duties as assigned.
Job Description
Job Description
Service Dispatcher
Job Description
1.0 Basic Functions :
A Jones Covey Group, Inc. Dispatcher who will be responsible for directing and controlling activities of multiple Service Technicians to meet service / testing standards both internally and externally. The person in this position will be involved in the scheduling, coordination, and reporting of service technicians / testers. To be successful as a Dispatcher, you must have excellent communication skills and great attention to detail.
2.0 Reporting Relationships :
Reports directly to
Service Dispatch Manager – Brigitte Richmond
3.0 Essential Job Functions :
- Ability to see, to read, post, and assure the accuracy of records and documents.
- Hearing and speaking to exchange information.
- Ability to assess and perform mathematical functions.
- Ability to communicate in a professional and effective manner to employees.
- Ability to adhere to deadlines, ethics, and build relationships.
- Ability to multi-task, analyze, and schedule projects.
- Ability to utilize technology and computer software.
- Ability to ensure resources are managed and deadlines are met.
4.0 Duties and Responsibilities :
5.0 Education, Experience, and Certification Requirements :
Company Description
Jones Covey Group, Inc. is a full-service fuel system contractor specializing in above and underground fuel systems for retail, commercial and government clients. JCGI is a national industry leader in fuel systems, fuel service stations, convenience stores, car washes, fuel facility service and environmental compliance nationally, providing services to Fortune 100 clients, major oil companies, distributors, fleet services, and local, state and federal agencies.
Company Description
Jones Covey Group, Inc. is a full-service fuel system contractor specializing in above and underground fuel systems for retail, commercial and government clients. JCGI is a national industry leader in fuel systems, fuel service stations, convenience stores, car washes, fuel facility service and environmental compliance nationally, providing services to Fortune 100 clients, major oil companies, distributors, fleet services, and local, state and federal agencies.
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Service Dispatcher • Rancho Cucamonga, CA, US
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