Customer Service Representative

Who are we :

We're a leading Northeast family-owned food, agricultural products, and agricultural services organization headquartered in Pennsylvania. We provide animal nutrition and feeds; specialty protein production, processing, and marketing; on-farm protein production services; and grain, fertilizer, and ingredient procurement. Leidy's is a wholly owned subsidiary of the Wenger Group since 2022. Leidy's is a 130-year-old pork company still located on the family farm in Pennsylvania, where Jacob Leidy was deeded the original land grant by William Penn in 1753.

We're a stable company with strong core values, great benefits, competitive wage structure, and a safe and healthy work environment. With over 1000 team members, we're a growing company in an essential sector – agriculture!

Learn more here :   https : / / www.thewengergroup.com

Essential Job Duties & Responsibilities :

1.

Receive and process incoming telephone, fax, or EDI Sales and Return orders; maintain records on daily transactions.

2.

Enter orders into the system as received. Confirming accurate pricing, promotions, SKUs, and ship date.

3.

Inform Production of orders as received for Production Planning.

4.

Inform customers of shortages prior to delivery of the product.

5.

Communicate problems with deliveries, credits, and complaints to appropriate team members for resolution.

6.

Maintain up-to-date customer files.

7.

Complete customer forms as necessary.

8.

Maintain Customer portals as necessary.

9.

Manage Public Web Inquiries

10.

Answer consumer questions regarding company practices, product specs, preparation, and cooking instructions, where to buy, and other questions.

11.

Handle negative comments in a professional manner.

12.

Follow Consumer Care guidelines for handling refunds.

13.

Resolve credits and adjustments from assigned accounts following company guidelines. Submit all credit requests to the appropriate designated persons. Notify customers of credit approval or denials.

14.

Enter information to the customer / consumer complaint log.

15.

Backup other team members within the Customer Service Department as needed.

16.

Perform other related duties and projects, as assigned.

Minimum Qualifications

3 years of sales administrative experience and proficiency in Microsoft Suite products.

Ability to communicate and work with various people, both written and verbal. Organized and detail oriented. Ability to handle high volume in a fast-paced environment.

High School Diploma or associate degree

Preferred Qualifications

Customer Service experience in the manufacturing industry is a plus

Key Behaviors

Demonstrate a positive attitude and an uncompromising commitment to exceptional customer service.

Ability to organize, plan, and complete work promptly.

Accurate data entry skills and attention to detail are required.

Proficient in using the company’s computer system, especially Order Processing.

Ability to make sound judgment decisions with the information provided.

What our benefits are

• Paid Time Off
• Carebridge Employee Assistance Program

For all full-time members :

Each team member has the potential to earn a yearly bonus based on the achievement of company goals.

The Wenger Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type as protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

#TWG