Infrastructure Services Technical Project Manager
Selected candidate must reside within two (2) hours of ClientsHeadquarters in WoodlawnMD
Selected candidate must be willing to work onsite at least 2 days aweek.
PositionDescription :
- Serveas the ServiceNow Technical Project Manager for multipleinfrastructureprojects.
- ProvideProject management leadership effectively drive the projectschedule deliverables and manage projectrisks.
- Facilitateeffective communications within a complex matrix organization(internal / externalteams).
- Facilitaterequirements gathering that can effectively be translated intocustomer acceptancedocumentation.
- Workclosely with SMEs and Engineers in designing and developingsolutions that meet the customerrequirements.
- Participatein discovery sessions and process definitions with the project teamanddevelopers.
KeyRequired Skills :
Experiencein the processes and module development principles that enableseffective communications with stakeholders to develop enterprisebusiness solutions for our customer that leverages industryprocesses and bestpractices.
Requirements
BasicQualifications
- Bachelorsdegree and 7 years of experience Masters and 5 years of experienceor 11 years of experience in lieu of adegree
- BachelorsDegree in Computer Science Mathematics Engineering or a relatedfield.
- Mastersor Doctorate degree may substitute for requiredexperience.
- 10years of experience as an IT infrastructure technical projectmanagement.
- 7years of experience with ServiceNow platform and effective insetting a clear vision based on ServiceNow capabilities andindustry bestpractices.
- Knowledgeand experience with CCaaS solutionsimplementation.
- Mustbe able to obtain and maintain a PublicTrust.
RequiredSkills
- ITTechnical Project Management Leadership (PMPrequired).
- Effectiveleadership communications and team player (externally / externally).
- Knowledgeof Asset Management IT Service ManagementGovernance / Risk / Compliance ServiceNowModules.
- Experiencewith CCaaS Applications (i.e. AWS Connect orGenesys).
- Experiencedesigning and developing ServiceNow processflows / workflows.
- Effectiveexecutive / stakeholder levelbriefings.
- Familiaritywith modern frontend build pipelines andtools.
- Excellentcommunication and writtenskills
DesiredSkills
- Abilityto focus and drive team to meet Project Plan milestonedates.
- Provideguidance and assistance to project resources to meet defineddeliverables.
Basic Qualifications Bachelor's degree and 7 years of experience,Masters and 5 years of experience or 11 years of experience in lieuof a degree Bachelor's Degree in Computer Science, Mathematics,Engineering or a related field.
Masters or Doctorate degree maysubstitute for required experience. 10 years of experience as an ITinfrastructure technical project management.
7 years of experiencewith ServiceNow platform and effective in setting a clear visionbased on ServiceNow capabilities and industry best practices.
Knowledge and experience with CCaaS solutions implementation. Mustbe able to obtain and maintain a Public Trust. Required Skills ITTechnical Project Management Leadership (PMP required).
Effectiveleadership communications and team player (externally / externally).Knowledge of Asset Management, IT Service Management,Governance / Risk / Compliance ServiceNow Modules.
Experience withCCaaS Applications (i.e., AWS Connect or Genesys). Experiencedesigning and developing ServiceNow process flows / workflows.
Effective executive / stakeholder level briefings. Familiarity withmodern front-end build pipelines and tools. Excellent communicationand written skills Desired Skills Ability to focus and drive teamto meet Project Plan milestone dates.
Provide guidance andassistance to project resources to meet defineddeliverables.
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