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Divisional, Chief Information Officer- Commercial Technology
Divisional, Chief Information Officer- Commercial TechnologyM&T Bank • Buffalo, NY, US
Divisional, Chief Information Officer- Commercial Technology

Divisional, Chief Information Officer- Commercial Technology

M&T Bank • Buffalo, NY, US
9 days ago
Job type
  • Full-time
Job description

Commercial Technology Executive

M&T Bank is at a pivotal moment of growth and transformationand we're looking for a visionary technology executive to lead our Commercial Technology division. As a "Goldilocks" bank, we offer the best of both worlds : the agility and entrepreneurial spirit of a mid-sized institution, combined with the stability and sophistication of a Tier 2 bank. With a strong capital foundation and a growing national footprint, we're poised for continued expansion, innovation, and acquisition.

In this role, you'll oversee a $150M technology budget and lead a team of approximately 300 employees and contractors, driving the technology strategy for our Commercial Banking business. You'll be at the helm of once-in-a-generation transformation programs that will redefine how we serve our clients and operate internally.

Relocation to Buffalo, NY is required as this is a hybrid role.

Primary Responsibilities :

Lead Strategic Technology Vision :

  • Define and execute the roadmap for Commercial Banking technology, aligning with enterprise goals and delivering scalable, client-centric solutions.

Spearhead a portfolio of transformative programs, including :

  • Commercial Lending : Servicing Modernization Reimagining the loan servicing experience for customers and employees.
  • Loan Documentation Engine Upgrade Enhancing automation and accuracy in documentation workflows.
  • Sales Enablement RFPs Evaluating replacements for tools like Seismic to improve sales content delivery.
  • Salesforce Optimization Driving adoption and maximizing CRM capabilities across the division.
  • Commercial Servicing : Servicing Modernization Replacing legacy accounting and collateral systems to enable straight-through processing.
  • Equipment Finance Modernization Upgrading and consolidating core leasing systems, organizational structures, and processes.
  • Commercial Treasury : CPLS Modernization Overhauling positive pay, onboarding, commercial card rebates, and pricing tools.
  • Treasury Center Enhancements Expanding capabilities to support evolving client needs.
  • Digital Account Opening for Commercial Integrating platforms like Dash and ServiceNow to streamline onboarding.
  • Own Operational Excellence :

  • Oversee financial performance, compliance, risk management, and talent development for your teams. Ensure your division operates efficiently, ethically, and in alignment with regulatory standards.
  • Drive Innovation & Change :

  • Stay ahead of industry trends and emerging technologies. Champion large-scale transformation initiatives and introduce cutting-edge solutions that enhance customer experience and operational agility.
  • Vendor & Product Leadership :

  • Manage strategic vendor relationships and lead product evaluations to ensure optimal technology investments. Deliver high-quality outcomes within budget and resource constraints.
  • Inspire and Empower Teams :

  • Lead a large, diverse team of technologists across multiple locations. Foster a culture of innovation, accountability, and continuous improvement.
  • Risk & Compliance Stewardship :

  • Design and maintain robust internal controls. Proactively identify and escalate risk-related issues, ensuring your division aligns with the Bank's risk appetite and regulatory expectations.
  • Champion Culture & Belonging :

  • Promote an inclusive environment that reflects the values and brand of M&T Bank. Lead by example and cultivate a workplace where diverse perspectives are valued.
  • Education and Experience Required :

  • Minimum of Associates' degree and 15 years' proven and progressive technology, management and / or large program leadership experience, or in lieu of a degree, a combined minimum of 17 years' higher education and / or work experience, including a minimum of 15 years' technology, management and / or large program leadership experience.
  • Minimum of 6 years' managerial experience.
  • Strategic thinker with a deep understanding of Commercial Banking operations and terminology.
  • Prior experience working on multiple projects of a complex nature.
  • Proven track record of leading enterprise transformation, and change initiatives.
  • Complete understanding of the system development life cycle.
  • Prior experience encouraging team work and serving as role model when leading and directing others.
  • Experience understanding technical, business and operational impacts of a project or problem.
  • Experience leading large numbers of employees (200+) on multiple teams often in different geographic locations and time zones.
  • Expertise in presenting to senior management.
  • Education and Experience Preferred :

  • Master's degree.
  • Understanding of applications supported with an advanced knowledge of interfacing / integrated applications.
  • Experience with skills, application(s) and functions of the technology area of ownership.
  • Ability to articulate and explain the Bank's business plan and strategic objectives with the ability to shape direction.
  • Mastered knowledge and focus of the entire system and support projects outside of normal BAU (business as usual).
  • Understanding of business(es) supported and its' terminology.
  • Excellent problem-solving skills to assist in issue resolution.
  • M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $157,495.91 - $292,492.42 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

    Location : Buffalo, New York, United States of America

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