Director, Pro Experience

Director Pro Experience

Position Purpose : The Director Pro Experience will serve as a key role in leading the Home Depot Pro strategic growth initiatives. The Director Pro Experience will have responsibility for ownership of an enterprise initiative, leading a team and strategy for the long-range planning and the short-term focus of delivering results associated with current business initiative. Key dimensions of the role include project management, leading a Pro initiative, designing / implementing process improvements and building productive relationships among cross-functional partners. Through process efficiencies, cost controls, financial oversight, analytics, and project improvement, the position will build and maintain a best-in-class business performance through continual improvement in people, process, and technology interfaces. This position is also accountable for the strategy and optimization of expense levers to hit financial targets and profitability.

Key Responsibilities :

• 10% Change Management - Leads through strategic changes, and introduces metrics designed to track the effects of action plans and determine whether the actions are effective at meeting targets or whether new plans should be developed
• 10% Communication - Develops an effective plan for communicating project information to teams and stakeholders; Develops written status reports and scorecards, and presents review documents to senior leaders
• 40% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement
• 10% Operational Leadership - Lead the establishment of a suite of common processes, operating procedures, policies, reports and tools across all programs that encompass THD Pro resources; Works to ensure accountability in execution of programs in adherence to established processes and monitor operational performance
• 10% Program Governance - Govern program pipeline in partnership with senior leaders to ensure the highest and best use of resources; Based on performance and strategic metrics, make recommendations for expansion or contraction of key initiatives and identify overlaps
• 10% Project Leadership - Develop an effective plan for controlling project scope, schedule, task assignment, budget, and monitors project execution to ensure the plan is being followed; Documents the project dependencies and ensures a viable work plan is created that results in the on time completion of the project
• 10% Stakeholder Management - Maintains a close and positive relationship with cross-functional leaders to ensure smooth and seamless integration of new programs into regular operations when appropriate; Obtains feedback on an ongoing basis to monitor the degree to which programs meet needs and expectations

Direct Manager / Direct Reports :

This position typically reports to Sr. Director or Vice President

This position has 5-6 Direct Reports

Travel Requirements :

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements :

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions :

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications :

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications :

Working knowledge of Microsoft Office Suite

Working knowledge of Tableau

Working knowledge of presentation software (e.g., Microsoft PowerPoint)

Working knowledge of analytical / statistics software (e.g., SPSS, SAS, R, Stata)

Demonstrated ability to collaborate and work effectively with cross-functional teams

Ability to develop and apply advanced mathematical / statistical techniques

Ability to draw accurate conclusions from financial documentation

Demonstrated project management skills

Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences

Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers

Excellent written and verbal communication skills

Consulting and / or retail experience

6+ years of previous leadership experience

Minimum Education :

The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.

Preferred Education :

No additional education

Minimum Years of Work Experience :

Preferred Years of Work Experience :

No additional years of experience

Minimum Leadership Experience :

None

Preferred Leadership Experience :

None

Certifications :

None

Competencies :

Courage

Decision Quality

Builds Effective Teams

Ensures Accountability

Instills Trust

Plans and Aligns

Communicates Effectively

Customer Focus

Develops Talent

Drives Results

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.