Quality Engineer

JOB SUMMARY :

The Quality Engineer plays a key role in ensuring product and process compliance to customer, internal, and regulatory requirements. This position is responsible for managing customer concerns, leading root cause investigations, initiating corrective actions, and supporting continuous improvement initiatives. The Quality Engineer interfaces directly with customers, suppliers, and internal departments to resolve quality issues, maintain effective documentation, and support compliance with standards such as IATF 16949 and ISO 9001. In addition, this role supports the development and execution of APQP activities, internal audits, and data-driven improvement efforts across the organization.

ESSENTIAL FUNCTIONS :

• Act as the primary Quality contact for customer concerns , ensuring timely receipt, documentation, and resolution through structured problem-solving tools such as 8D and 5-Why.
• Manage and issue Return Material Authorizations (RMAs) and coordinate with internal teams to support the customer return process.
• Initiate and lead corrective actions (CARs) with internal teams and customers, ensuring root cause identification, effective countermeasures, and timely closure.
• Support internal manufacturing processes by quarantining nonconforming material both in process and in finished goods inventory; drive investigations to contain and eliminate issues.
• Identify and lead improvement initiatives across products, processes, and systems, using data and cross-functional collaboration to drive measurable outcomes.
• Provide quality assurance support for production and engineering , ensuring alignment to standards and robust preventive controls.
• Work with the Supplier Quality Engineer to assist with supplier quality performance , including evaluating capabilities, reviewing submitted documentation, and driving resolution to any identified gaps.
• Monitor and review supplier activity reports , ensuring compliance with customer-specific requirements and organizational quality standards.
• Ensure complete and accurate documentation , in accordance with the requirements of IATF 16949, ISO 9001, and customer expectations.

ADDITIONAL RESPONSIBILITIES :

Requirements

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