Quality Manager

Quality Assurance Manager

Primary Responsibilities

• Ensure facility compliance with API, ISO, customer, and internal quality standards.
• Implement, maintain, and improve the Quality Management System (QMS).
• Serve as the Management Representative for internal and external audits.
• Manage document control, calibration, and training records.
• Oversee third-party inspections, data packages, and releases.
• Lead and mentor QA / QC team members to build a culture of quality ownership.
• Collaborate with Production, Engineering, and Operations on process control and corrective actions.
• Drive continuous improvement initiatives focusing on scrap reduction, process capability, and cycle time.
• Lead root cause analysis using structured methods (8D, 5 Whys, Fishbone).
• Serve as the primary customer liaison for quality issues and complaint resolution.

Job Duties

Education and Qualifications