Customer Service Representative

CompanyWith around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world.

The broad service spectrum offered by the materials experts enables customers to focus on their individual core business.

The area of Materials Services spans two strategic areas : global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management.

An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services.

A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence.

Copper and Brass Divison Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico.

By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today's challenging global business environment.

The company's focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs.

The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

Your responsibilities

Job Summary

Provides direction and leadership for those functions within the organization that interface with external customers. Facilitates short and long range planning by effective staffing and resource allocation.

Ensures that policies, procedures, and standards are in conformance with the organizations goals.

Job Description

Key Accountabilities :

• Leads the planning, organization and control of all customer service / sales functions including order entry, customer problem-solving, team cultural development and customer interactions at all levels
• Manages the development, implementation and continuous improvement of effective productivity measurement systems and objectives for measurable aspects of customer service
• Manages the development, implementation and continuous improvement of customer service training
• Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications :

Minimum Requirements :

• High school diploma or equivalent
• 10 years of customer service management experience in a corporate environment
• Experience with ACD systems
• Proficiency in MS Word, Excel and PowerPoint
• Strong interpersonal and communication skills
• Excellent communication and customer service skills; ability to resolve problems successfully; willingness to "go the extra mile" for the customer
• Self-starting, dependable, accepts ownership, drives own goals / performance
• Flexible in scheduling and available for overtime as needed

Job Compensation

$21.33 - $28.86

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and / or company segment. Please work with your recruiter or tk representative for applicable benefits information.

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