Team Lead, Service Management Office

This is hybrid role, 3 days from Mundelein, IL

We are seeking an experienced training lead with over 8-10 years of experience to oversee the end-to-end training strategy and execution for SAP S / 4 HANA Implementation.

Candidate is expected to play a critical role in ensuring a smooth transition to the new system by equipping employee with knowledge and skills needed to adopt and level SAP S / 4 HANA effectively.

Key

Training Strategy Development

o Design and implement a comprehensive training strategy aligned with the SAP S / 4 HANA roadmap

o Collaborate with project leaders, functional consultants and business stakeholders to identify training needs

o Capability to interpret the change impact assessment, cull out the training needs across people, technology and process

o Coordinate with trainers and content developers to ensure the training needs are covered as part of material as well as delivery

• Training Governance

o Conduct workshops and sessions to ensure alignment with leadership and key stakeholder groups who would be covered as part of the training plan

Lead a team of trainers, instructional designers to delivery high quality training across the organization

Provide guidance and mentorship to ensure consistent delivery standards

o Collaborate with OCM team to ensure training initiatives support larger OCM effort

o Collaborate with communications team to ensure all critical timelines around training are communicated to the right set of stakeholders on time

o Work with OCM team in onboarding the Key User Group who will undergo the train-the-trainer program and eventually support with end user training.

o Manage training schedules, resources, and budgets to meet project deadlines

o Ensure all employees have access to training platforms and material

o Develop training effectiveness assessment metrics which should include critical success factors for training, training effectiveness survey, training KPI metrics for delivery

o Collect and incorporate feedback to continuously improve training content and delivery

o Ensure knowledge management of training material and also develop strategies on how to future proof training and build a sustainable model post go-live.