Bilingual Collection Specialist (Hybrid) - 1st shift Direct Hire

Job Description :

This is a hybrid role, preferably in office weekly 1 day, but will be ok if it is monthly or perhaps just Company meetings depending on their location and the right candidate.

Essential Duties and Responsibilities

Our Bilingual Collections Specialist provide our friendly payment service to our loan holders. They are always happy to help with monthly payments by utilizing their soft-collection skills.

• Handle outbound / inbound calls from customers who are 30-120 + days delinquent by setting them up with repayment arrangements or answering general questions regarding their loan.
• Able to handle large volumes of inbound and outbound calls.
• Use skip tracing and other methods to locate delinquent customers.
• Prepare and send correspondence to customers via email and text message.
• Use critical thinking skills to solve customer issues, suggest loan modifications to Collections Manager, and make recommendations for further action to mitigate loss to the company.
• Create account notes that are clear and concise.
• Work independently in a challenging environment to consistently meet collection quality and quantity goals.
• Team Player / Team Oriented
• Promoting positive involvement with staff / customers / dealers
• Support and live out our Core Principles
• Other miscellaneous duties as assigned.

Requirements and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND / OR EXPERIENCE

Minimum of high school diploma or equivalent. 2+ years of collections experience, including assisting customers via phone. Previous call center experience is a plus.

COMPUTER SKILLS

Must have the ability to talk to customers, search and enter information into a computer program at the same time. Should be proficient in Microsoft Outlook; experience with a CRM program is desired although not necessary.

Language Skills

Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and / or hear, and / or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and / or walk. The employee must occasionally lift and / or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Protective Clothing Required : None

Work Environment

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.