Accounts Receivable Collections Specialist
The Accounts Receivable Collections Specialist is responsible for managing and collecting outstanding receivables from all clients, including general and sub-contractors, ensuring timely payments while maintaining strong customer relationships. The successful candidate will demonstrate knowledge of construction billing processes, lien rights, retention, and job cost accounting to reduce DSO (Days Sales Outstanding) and improve cash flow.
Key Responsibilities :
Collections & Customer Communication :
- Proactively contact customers via telephone, email, and written correspondence to follow up on past-due invoices
- Establish payment arrangements and monitor adherence to the established agreement
- Address and resolve disputes or billing issues promptly to prevent payment delays
- Maintain a professional, customer-focused approach even during difficult conversations
- Back up for Cash Application Specialist
Documentation & Reporting
Maintain clear, concise, and accurate collections notes that capture the reason for nonpaymentRecommend accounts for escalation, lien or legal action when necessaryProcess Improvement
Identify recurring payment delays and work with the team to improve billing accuracySuggest and assist with implementing strategies to reduce average collection time and increase efficiencyRequirements :
High School degree or equivalent required, Bachelor's Degree preferred3+ years of B2B AR collections experience, 1+ years in the construction industry preferredKnowledge of lien laws, retainage rules, and construction billing methods preferredExcellent communications skills, verbal, written and negotiation skillsAbility to work independently and as part of a team in a fast-paced environmentPositive safety attitude and personal integrity - both are non-negotiableStrong spreadsheet skills and a good knowledge of Microsoft Excel and Word.Excellent written and verbal communication skills.Must be willing to initiate and build strong relationships with customers and project team members.Ability and creativity to reason and think logically in problem solving.Goal oriented with a commitment to get resultsPieper Electric is an Equal Opportunity Employer