Shop admin / service advisor

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GLOBAL PACIFIC SUPPORT is seeking a dedicated and organized Shop Admin / Service Advisor to join our team. In this dual role, you will be responsible for managing administrative tasks while also serving as the primary point of contact for customers in our auto service department. Your multitasking abilities and attention to detail will ensure smooth operations and excellent customer service.

Responsibilities

• Welcome and assist customers with their inquiries and service needs.
• Document customer information accurately and maintain service records.
• Create and manage service orders and estimates based on customer requests.
• Coordinate appointments and workflow within the shop for optimal efficiency.
• Communicate with technicians to relay customer requests and ensure timely service updates.
• Provide regular updates to customers regarding service progress and address any concerns.
• Handle administrative tasks such as data entry, filing, and inventory management.
• Process payments and manage customer transactions following service completion.
• Collaborate with team members to enhance overall shop operations and customer satisfaction.
• Stay informed about automotive services and industry trends through ongoing training.

Requirements

Benefits

Competetive Salary, Remote Position, Schedule Flexibility