Ops Specialist II - Insurance

Operations Specialist II

The Operations Specialist II is a mid-level role responsible for managing insurance compliance for a designated portfolio of commercial mortgage loans. This position requires independent analysis of insurance documents, coordination with internal and external stakeholders, and oversight of escrow disbursements and casualty loss claims.

Essential Functions

• Analyze insurance policies, appraisals, and operating statements for compliance
• Maintain accurate insurance data in the servicing system
• Manage escrow disbursements and force-placed insurance processes
• Ensure adequate insurance coverage for non-escrowed loans
• Administer casualty loss claims, including inspections and disbursements
• Communicate with borrowers, agents, and insurers to resolve issues
• Collaborate with internal departments to address discrepancies
• Performs other duties as assigned; duties, responsibilities and / or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

Work Experience

Skills

Core Competencies

Physical Demands

Work Location Category

Compensation and Benefits

This position is eligible to earn a base hourly rate in the range of $20.19 - $30.77 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.