Technical Operations & Delivery Lead

At Hi Marley, we're not just a technology companywe're on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need themcreating a smooth, frictionless experience for customers along the way.

We are seeking a Technical Operations & Delivery Lead to drive cross-functional delivery across Hi Marley's product and technical teams. This role blends operational rigor with hands-on program leadership, ensuring seamless execution of initiatives that span infrastructure, tooling, product workflows, discovery processes, and customer-facing programs.

This is an exciting opportunity for someone who thrives on structure and delivery excellence, is fluent in tools like Jira, and can operate at both the systems and execution level. As we scale and move upmarket, you will help

evolve our product development process and operating rhythm while ensuring that complex programs are delivered on time and with clarity across the organization.

Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week.

What

You'll

Do :

Product Operations & Process Leadership

Establish and maintain rigor across the product development lifecycle

from ticket hygiene and epic definition to PRFAQs and product briefs ensuring clarity and consistency in how work is defined, prioritized, and delivered.

Design and implement scalable systems for collecting, organizing, and prioritizing feedback

from customers, GTM, and internal stakeholders, turning insights into actionable roadmap inputs.

• Partner with Product, Engineering, and Design to

optimize workflows and decision-making processes

, enabling faster, more predictable outcomes.

Cross-Functional Product Delivery

Lead complex, cross-team initiatives with clear ownership of scope, milestones, risks, and communications.

Own and evolve the release calendar and delivery cadence

, balancing team velocity with go-to-market readiness and ensuring smooth, well-coordinated launches.

Launch Readiness & Cross-Functional Coordination :

Partner with Product Managers, Engineering Leads, Product Marketing and Enablement to align product releases with GTM milestones and internal communications.

Continuous Improvement & Governance

Facilitate planning ceremonies, retrospectives, and governance rituals that keep teams aligned and accountable.

What We're Looking For :

Product Operations Expertise :

6-8

years supporting or leading cross-functional programs in SaaS, platform, or product environments. Proven

track record

of delivering complex, multi-team projects on time and with clarity.

Program & Delivery Leadership :

Ability to independently coordinate and execute cross-functional initiatives, with strong skills in prioritization, stakeholder communication, and risk management. You thrive in ambiguous environments and take initiative to bring structure and momentum.

Curiosity & Initiative :

A self-starter who proactively asks questions,

seeks

to understand context, and

isn't

afraid to challenge assumptions. You come back with informed recommendations, not just status updates.

Tooling Fluency :

Hands-on experience configuring and managing Jira, Confluence, and similar tools to improve visibility, reporting, and delivery effectiveness.

Process-Minded & Detail-Oriented :

Passionate about creating and evolving workflows, playbooks, and systems that enable predictability, accountability, and continuous improvement.

Release & Workflow Experience :

Experience managing product release cycles and contributing to the definition of operational playbooks, delivery practices, and

launch

readiness processes.

Who We Are :

Hi Marley has three core values that are the foundation of our company culture, which every employee embodies :

we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.

we believe true success is much bigger than any single individual or company.  By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.

Benefits and Perks :

On top of an exciting, supportive and intellectually curious workplace, we provide :

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here : https : / / e-verify.uscis.gov / web / OnlineResources.aspx