FLEX Senior Product Manager, Digital Loyalty Experiences

Join Marriott's Digital Product Team

Marriott International is the world's largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Summary

The Web Loyalty Product team leads design, development, and innovation of loyalty member experiences across Marriott.com, Marriott's flagship web experience used by millions of customers to find and book travel across our 8,000+ hotels and 34 brands, engage with the Marriott Bonvoy program, manage their loyalty accounts, and more. We are seeking an experienced digital product manager to help lead the continued activation of core loyalty capabilities across our web platform and drive continued experience innovations for new and existing members. Reporting to the Director of Product Identity, Access, and Loyalty Experiences, this role will play a key part in maturing Marriott's web product to help drive growth for Marriott Bonvoy overall.

This role will partner with key product, design and engineering leaders across the organization to help define and manage the web loyalty roadmap with a particular focus on expanding the value proposition for Marriott Bonvoy members on web and continually improving existing experiences including new member enrollment, onboarding, access, and more. This role will lead a cross-functional agile product team to activate against each aspect of the web loyalty roadmap and should be comfortable leading teams and managing communication across the broader organization for all aspects of the roadmap that pertain to loyalty experiences.

Candidate Profile

Required Education and Experience :

• 6+ years of Digital Product Management experience; must have direct experience and fluency with the broader Consumer / Digital landscape and web platforms
• 4+ years of experience leading cross-functional agile teams; portion of that experience leading or managing web or mobile products
• 3+ years of experience setting up, using and maintaining Jira dashboards and working in an agile delivery organization
• Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups
• Entrepreneurial, startup attitude in a big company setting; self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes that drive the organization and product forward
• Strong analytical, organizational and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
• Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features
• Undergraduate degree or equivalent experience / certification

Preferred :

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to be connected.