Parking & Transportation Cashier

Parking And Transportation Office Staff

Receive and process payments of parking citations and parking permits at the Parking and Transportation office window. Provide parking customer service for faculty, staff, students and visitors; precise and professional manner to LMU community and visitors regarding general parking rules, registering a vehicle, purchasing permits and paying and appealing citations. Perform a variety of duties within the Department of Parking and Transportation such as perform cashiering duties, inventory supplies in his / her work area, support Field Operations with radio dispatching. Operate under the general supervision of the Internal Operations Manager. Some oversight and training of student employees will be required.

Position Specific Accountabilities

1. Provide excellent customer service. Answer questions, provide solutions and make recommendations (telephone, email, or in person) regarding transactions relating to parking and / or transportation. Exercise conflict resolution techniques as appropriate.

2. Collect payments (cash, checks and credit cards) at Office POS Register and department Pay Stations and process refunds as required. Make change and issues receipts for each POS transaction.

3. Balance previous day's cash transactions and cash on hand. Prepare daily cash reports of all POS cash activity. Process electronic debits and credit cards via third party software applications according to established guidelines.

4. Assist in the processing of a variety of billing methods that include, but are not limited to, vendor and event invoicing and budget transfers between departments.

5. Act as custodian for petty cash funds.

6. Record and maintain financial transactions and records from all revenue streams for audit trails. Provide clear and organized weekly financial reports to the Internal Operations Manager.

7. Assist the Internal Operations Manager with routine software maintenance such as the regular merging of duplicate accounts, researching unidentified vehicles and citations, and the management of citations on hold.

8. Assist in daily monitoring of inbound / outbound email and voicemail messages, triaging issues, calendaring events and complying with FERPA and other privacy guidelines.

9. Communicate tow notifications, notices of delinquency, Opt-Out messages and other irregular communications. Assist in dispatching Field Operation requests.

10. Work with appropriate staff at Student Financial Services Office regarding posting issues regarding parking supplements, Opt-Out, permit charges and citation fees.

11. Process Alternative Transportation Incentive Program requests and the sale of bus passes. Assist in the processing of third party permits and non-LPR parking passes such as City Inspectors and religiously affiliated community members.

12. Supervise student workers.

13. Perform other duties as assigned by the Internal Operations Manager.

Loyola Marymount University Expectations

Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service.

Requisite Qualifications

Typically an Associate's Degree or equivalent experience. Course work in office practices or a combination of life / work experience. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation / policy changes.

Minimum two years of general office or customer service related experience. Cashier or financial experience a plus.

Demonstrated Knowledge in Following Areas : Modern office practices and procedures, including customer service techniques. Familiarity with Microsoft Office software, and PC applications. Knowledge of email and internet communication protocol. Analytical and math concepts sufficient to calculate payment schedules. Use of basic office equipment e.g., copier, FAX machine, 10 key, printer, scanner, multiline phone etc.

Intermediate to advanced computer skills are preferred. Familiarity with email, internet and data retrieval.

Special Conditions of Employment

Must be able to work flexible hours including occasional overtime and some weekends as needed due to university events.

Tools and Equipment Used

Personal computer using Windows / Mac environment, various and specialized software applications and equipment including but not limited to Microsoft Office products, T2 Flex (parking software), R25 (event management software), electronic handheld devices, radios, copier, printer, fax, multi-line telephone.

Physical Demands

The employee will frequently sit; talk; hear; use hands and fingers to handle, feel or operate objects, tools or controls; reach with hands and arms. The employee will occasionally walk and must occasionally lift and / or move objects up to 15 pounds. The employee must be able to see closely and be able to adjust focus for use of computer and distance visibility.

Work Environment

The work environment is primarily in an office setting with the occasional requirement to be outdoors. The noise level in the office can vary from quiet to moderate. Outdoor work will require small amounts of time to be in the natural elements, sun, wind and rain. Noise levels outside are moderate and standard to most parking environments.