Sr. Director, Product Management - Experience & Platform

Director of Product Management for Experience & Platform

At Xfinity, we're redefining what it means to connect with customersdigitally, socially, and experientially. As the Director of Product Management for Experience & Platform, you'll be at the forefront of this transformation, leading the strategy and execution of our social and forums ecosystem to deliver world-class, community-driven experiences. Responsible for creating an environment where great ideas are heard, evaluated, and invested in. Guides other product leaders, removes roadblocks, leads all product initiatives and generally oversees the entire product lifecycle. Coaches and grows their team. Fosters close alignment and partnership between product and engineering, and other cross functional teams. Under consultative direction, provides leadership and direction to large / complex teams in the same business function. Implements strategy; leads and translates approaches to highly complex issues. Creates and drives the strategic vision, perspective, and execution of the full product suite endtoend, spanning Consumer and Employer facing products. Uses quantitative / financial information to assess, manage, improve, and report business performance. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.

Core Responsibilities

• Strategic Leadership
• Own the end-to-end vision and execution of Comcast's social and community platforms, spanning owned forums and third-party social channels.
• Define, monitor, and drive KPIs for community health, sentiment, engagement, and platform performance.
• Ensure the forums strategy evolves in step with emerging GEO needs.
• Conduct competitive baseline analysis and benchmarking to inform strategy and elevate Comcast's position as a leader in digital community experiences.
• Forge a deep, operational partnership with Assisted Operations teams to ensure alignment of response quality, volume management, escalation protocols, and customer experience standards.
• Champion ethical, inclusive, and accessible design across all community touchpoints, ensuring every customer feels seen, heard, and valued.
• Product & Platform Strategy
• Shape the long-range platform vision; leading the prioritization of features and capabilities that support multi-tenant needs and scalable engagement.
• Align product strategy with Comcast's broader business goals and customer experience objectives.
• Seamlessly integrate social and forum insights into product development, support, and marketing strategies to drive continuous improvement and innovation.
• Platform Operations & Optimization
• Establish robust reporting structures to track community engagement, behavioral trends, and platform performance.
• Drive ongoing refinement of social and forum platforms based on real-time data, user feedback, and evolving customer expectations.

Employees at all levels are expected to :

Disclaimer :

Skills

Accountability, Business, Customer Experience (CX)

Compensation

This job can be performed in Colorado, Illinois, Maryland, and Minnesota with a Pay Range of $141,165.07 - $232,922.36. Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

Education

Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years + Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.