Operations Coordinator

Overview

Do you thrive in a fast-paced environment, love solving problems, and have a can-do attitude? Are you motivated by the challenge of being the best at what you do? If so, Encore Fire Protection might be the perfect place for you. We're redefining the fire protection industry with a customer-first approach, and we're looking for driven individuals to join our team.

Encore Fire Protection is an industry-leading, full-service fire protection company serving the Northeast to the Gulf Coastfrom Maine to Louisiana. Our mission is simple : save lives and protect property. We achieve this by providing top-tier fire suppression, sprinkler systems, and alarm solutionsdelivered with technical expertise, outstanding service, and clear, honest communication.

As we continue to grow, we're excited to add an Operations Coordinator to our team in our Wall, NJ office. In this role, you'll be at the center of our daily operationscoordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians. If you love staying organized, enjoy problem-solving, and thrive in a dynamic environment, this role will keep you engaged and challenged every day. Plus, it offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales.

What You'll Be Doing :

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
• Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
• Apply strong customer service skills to handle client interactions and resolve issues effectively.

What You'll Need to Succeed :

What We Offer :

Encore Fire Protection is an Equal Opportunity Employer and an E-Verify Employer. We consider applicants for employment without regard to gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.