IT Service Desk Analyst

A company is looking for an IT Service Desk Analyst II to provide customer support for IT-related issues.

Key Responsibilities

Manage and document incidents in the ServiceNow ticket queue, ensuring thorough resolution or proper assignment

Troubleshoot hardware and software issues on Microsoft and Apple devices, including password resets and application-related problems

Follow established procedures to ensure compliance with HIPAA guidelines and participate in Knowledge Centered Support processes

Required Qualifications

Associate's degree in computer science and one year of experience in a direct user support help desk environment, or two years of experience in computer support operations without a degree

Experience in a high-volume service desk environment, preferably in healthcare

A+ Certification, Support Center Analyst Certification, or IS-related certification preferred

Flexibility to work various shifts, including weekends and holidays

In-depth knowledge of IT services and commitment to customer satisfaction