Floor Lead

ROLE AND RESPONSIBILITIES :

A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their stores inventory; and can speak to employees and customers with confidence in each area to accomplish the customers needs and wants.

As a Floor Lead, you will :

• Work as part of a team
• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Metrc trained
• Experience in cash handling
• Adapting to each employees and customers needs to provide a trusted transaction.
• The Floor Manager should be understanding of the employee and customers needs and educate them about the best options to get the destination they need to be.
• Exceptional customer service
• Excellent communication skills
• Ability to perform routine daily tasks, requiring close attention to detail and accuracy
• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
• Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
• Understanding of all positions to be sure all employees are following guidelines and daily tasks.
• Reports all daily issues and changes to upper management to take appropriate action.

POSITION TYPE / EXPECTED HOURS OF WORK :

AGE REQUIREMENT :

EDUCATION / EXPERIENCE :

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