Enterprise Technical Customer Success Manager

Enterprise Technical Customer Success Manager

The ideal candidate brings a strong interest in both business and technology and thrives in a customer-facing role. In this position, you will serve as the primary point of contact for all things Cloudinary, effectively communicating product capabilities and representing the customers voice within the organization.Success in this role will be measured by your ability to retain customers and drive both revenue growth and product adoption.

Responsibilities :

• Serve as the primary point of contact and trusted advisor for customer technical stakeholders, deeply understanding their business needs and aligning them with our solutions
• Provide expert technical guidance to developers, product managers, system architects, and marketers on best practices for leveraging our Image, Video, and Asset solutions
• Nurture strong customer relationships through ongoing communication, regular meetings, and proactive support to ensure satisfaction and retention
• Identify and pursue expansion and upsell opportunities in collaboration with the sales team, leveraging scaled customer success motions to drive revenue growth
• Drive product adoption and maximize value realization by monitoring customer usage trends and deploying proactive, automated interventions
• Track customer health using analytics and segmentation, identifying risks early and executing mitigation strategies to ensure long-term success
• Act as the voice of the customer internally, synthesizing insights from interactions and data to influence product development, support initiatives, and sales strategies

About you :

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