Job Responsibilities :
- Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
- Experience with Data Migration and computer swaps.
- Provides status and follow-up information to internal or external customers.
- Escalates calls to the appropriate departments.
- Documents customer issues in call tracking system timely and accurately.
- Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
- Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
- Provides support after hours via on-call cell phone.
Experience
- Three years of computer systems related experience or equivalent combination of education and experience required to include two years propriety software support experience and
- One year Windows operations system troubleshooting experience.
- JURIS or claims management application experience preferred.
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