Overnight Care Advocate Coordinator

A company is looking for an Overnight Care Advocate Coordinator II.

Key Responsibilities

Provide exceptional member experiences through inbound / outbound calls in a fast-paced contact center

Act as a patient advocate, resolving issues and connecting members with appropriate internal resources

Utilize technology to assist members in navigating their healthcare needs and ensure timely follow-up

Required Qualifications

One year of experience in the healthcare industry, customer service, or call center

High school diploma or GED

Ability to work overnight shifts and at least one weekend day per week

Familiarity with Electronic Health Records (EHRs) or Electronic Medical Records (EMRs) preferred

Experience with CRM systems such as Salesforce or Zendesk preferred