Call Center Representative

Job Description

Call Center Agent

This is a 13 weeks contract assignment.

Shift / Schedule : On-site, M-F (3PM-11 : 30PM)

Location : Worcester, MA

Job Summary :

This position requires an empathetic and calm demeanor, as it can be very stressful. Must be good in a fast paced environment, along with being a great decision maker and team player. Bachelor's degree is required in any specialty.

Major Responsibilities :

1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services.

2. Registers, screens, and completes insurance checks for individuals seeking services.

3. Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis.

4. For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.)

5. Assigns and schedules initial assessments for urgent and emergent services.

6. Obtains insurance authorizations, processes referrals and obtains information and enters into Electronic Health Record (EHR).

7. Communicates to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs.

8. Demonstrates knowledge of services and resources available

Qualification :

Job Requirements - Bachelor's degree in HR , Psychology, or Sociology.

Experience is required from a high-stress healthcare environment.

Benefits

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.