Senior Director - Commerce Product Platform

Senior Director - Commerce Product Platform

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the Job

Twilio is seeking a Senior Director of Product Management to lead the strategy, roadmap, and team behind our Commerce Platform, the engine that powers developer onboarding, usage-based billing, subscriptions, and upgrades at global scale. The right candidate is a visionary product leader who thrives at the intersection of commerce, growth, and customer experience. You'll set the long-term strategy for Twilio's Commerce Platform, build a world-class PM team, and partner closely with engineering and cross-functional leaders to deliver innovative solutions that fuel Twilio's growth.

Responsibilities

• Commerce Expertise : Deep understanding of commerce systems, including catalog management, purchasing, billing, invoicing, revenue recognition and tax compliance.
• Product and Platform Ownership : Define Commerce platform and product vision and strategy for a global customer base, a multi product suite of products and services. Anticipate emerging business and technology trends to position the platform as a strategic differentiator and foundation for growth.
• Roadmap Management : Own end to end roadmap management of the commerce roadmap in collaboration with peer teams across the company transforming strategic objectives to actionable deliverables. Continuously track progress, adjust manage scope, and communicate status to stakeholders and senior leadership.
• Cross Functional Partnership : Forge strong partnerships across Engineering, GTM, Legal, Security and other other Product organizations to align on Commerce platform and product strategy, governance and priorities. Drive a unified execution plan to ensure a consistent, reliable and compliant global customer and business outcomes.
• Team Leadership : Build and develop an impactful PM team that is customer focused, outcome oriented and curious about business models and emerging technology solutions. Provide strategic direction, mentorship and growth path to strengthen product excellence and execution.
• Data Aware Decision Making : Embed data driven thinking and decision making to drive customer, business outcomes and system reliability and performance. Use analytics and insights to guide cross functional decision alignment, prioritization and trade-offs. Develop a culture of experimentation and learning to help in continuous improvement.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Travel : We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

Location : This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

What We Offer : Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation : The estimated pay ranges for this role are as follows :

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until Nov 22, 2025, but may change based on business needs.