Veterinary Receptionist

Overview

Mayfair Animal Hospital & ER has an exciting opportunity for an

Veterinary Receptionist to join our team!

Mayfair Animal Hospital & ER has been providing quality urgent and routine care for over 10 years. We are currently focused on urgent care, surgical services, advanced imaging (CT) and sick pet visits. We continue to offer wellness visits on a walk-in basis.

Location :   11637 W North Avenue, Wauwatoso, WI 53226

Shift Details : This is a full-time position (30+ hours / week). We are open 7 days a week, 12 hours a day, with rotating weekends and select holidays required.

Pay Range : $19.00 - $21.00 / hour (based on experience)

What We're Looking For :

Exceptional phone etiquette

Strong multi-tasking abilities

Efficiency with a keen attention to detail

Proficient computer skills

Strong customer service skills are a must

Team-oriented mindset

Ability to thrive under pressure

What We Offer :

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including paid time off, medical, dental, and vision coverage.

401K plan with company match

Job Summary : The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact :

• Maintain and uphold the Core Values and Mission Statement of MPH.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.
• Advise clients on flea / tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills and Abilities :

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.