Customer Support Team Lead

A company is looking for a Customer Support Team Lead to coach and inspire a team dedicated to providing exceptional support to healthcare practitioners.

Key Responsibilities

Lead and develop a team of customer support representatives, focusing on coaching and growth opportunities

Conduct quality reviews and use support metrics to drive continuous improvement and team performance

Manage customer escalations and provide real-time support while fostering open communication within the team

Required Qualifications

2 - 5 years of leadership experience in a high-touch customer service environment

Proven ability to motivate and develop team members while maintaining accountability

Strong ownership and initiative in driving outcomes for the team and customers

Experience using data to inform decisions and guide improvements

Familiarity with leading remote or distributed teams and building connection across distances