Bay Beach Veterinary Hospital - CSR

Who is VetEvolve?

VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page!

CSR JOB DESCRIPTION

Summary :

As a Customer Service Representative (CSR), you will be the first point of contact for our valued customers. Your role is to provide exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. You will be instrumental in maintaining and enhancing our company's reputation by ensuring a seamless and positive interaction with customers.

Responsibilities :

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve product or service issues by clarifying customer complaints and determining the cause of the problem.
• Provide accurate and timely information regarding product details, services, and policies.
• Process orders, forms, applications, and requests with precision.
• Maintain customer records by updating account information as needed.
• Follow up on customer interactions to ensure resolution and satisfaction.
• Escalate unresolved issues to the appropriate internal teams for further assistance.

Qualifications :

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.