Community Customer Experience Manager

A company is looking for a Community CX Manager to bridge the gap between customers and the brand across various channels.

Key Responsibilities

Manage and tag all inbound community messages in Sprout for organized queues across CX, Community, and Influencer streams

Respond to CX and social inquiries with timely, thoughtful, and on-brand communication

Collaborate with CX, Social, and Influencer teams to ensure alignment in tone and community engagement strategy

Required Qualifications

2-3 years of experience in CX, social, or community management for a consumer brand

Experience with Sprout Social or similar tools, plus CRMs like Gladly, Zendesk, or Gorgias

Ability to thrive in a fast-paced, high-growth environment

Detail-oriented with a focus on accurate tagging and tracking of inbound messages

Bonus : Familiarity with Shopify, Loop Returns, or Skio