Card Services Application Support Analyst

Card Services Application Support Analyst

Join to apply for the Card Services Application Support Analyst role at Jack Henry

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.

Jack Henry is currently looking for a Card Services Application Support Analyst to join our team. Our Symitar Card Services Application Support Analyst is responsible for ensuring that all phases of their assigned projects / cases (Online ATM processing, Online Debit, Shared Branching or Credit Card) are completed successfully and according to agreed-upon timelines. This can include balancing online network transactions, testing of network specifications edit, certification testing, training client, and troubleshooting card issues.

This position may be worked remotely within the United States, with the exception of California and will travel up to 25%.

Responsibilities :

• Analyzes the customer's existing products / processes and consults with customers to map the existing system to the Jack Henry product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees / performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software.
• Provides software support / guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote.
• Communicates the customer's needs / expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project / case.
• Identifies / maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
• Prepares training materials and documentation for customers and internal users.
• May perform other job duties as assigned.

Requirements :

Preferred Qualifications :

Equal Employment Opportunity :

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

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