COBRA & Premium Billing Admin I

CoBRA & Premium Billing Administrator

Summary : The COBRA & Premium Billing Administrator responds to and resolves written, telephone, and personal inquiries from clients and / or subscribers concerning policies and procedures in a professional and efficient manner. This position coordinates and monitors daily activities for COBRA and Third-Party Premium Billing Administration to ensure regulatory requirements & established standards and deadlines are met.

Essential Accountabilities

Client Team

• Serves as a point of contact for clients and brokers in relation to the day-to-day operational tasks including, but not limited to, responding to client and broker inquiries / requests; scheduling, facilitating, and delivering client reporting; processing member refund requests; managing open enrollment requests; monitoring member grace periods, managing member payment requests, reviewing and reporting on member payment status.
• Responds to client / broker inquiries on a timely basis within department service standards. Notifies and educates clients of any rules or regulation changes.
• Conducts webinar demonstrations and supports client and broker training of the software system and portal functionality.
• Manages the rate renewal process for assigned clients.
• Participates in client and broker requested conference calls.

File Team and Enrollment

Level I

Level II (in addition to Level I Accountabilities)

Minimum Qualifications

NOTE : We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and / or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

Level I

Level II (in addition to Level I Qualifications)

Physical Requirements

Together we can create a better I.D.E.A. for our communities. At the Lifetime Healthcare Companies, we're on a mission to make our communities healthier, and we can't do it without you. We know diversity helps fuel our mission and that's why we approach our work from an I.D.E.A. mindset (Inclusion, Diversity, Equity, and Access). By activating our employees' experiences, skills, and perspectives, we take action toward greater health equity. We aspire to reflect the communities we live in and serve, and strongly encourage people of color, LGBTQ+ people, people with disabilities, veterans, and other underrepresented groups to apply.

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

Equal Opportunity Employer Compensation Range(s) : Minimum : $18.55 / hr - Maximum : $26.90 / hr