Experienced Service Advisor

Job Description

Job Description

Volkswagen of Wesley Chapel is hiring experienced Service Advisors for our brand new facility. The Service Advisor is responsible for greeting customers, listening to requests, scheduling appointments, estimating costs, acquiring approval for maintenance / repair work, collecting authorization signatures, generating repair orders, and conducting inspections / completing vehicle condition reports upon guest arrival. A Service Advisor acts as a liaison between customers and the service technicians with the primary responsibility of interpreting customer concerns for the technician, so that the technician can diagnose and repair problems correctly. The advisor then translates the actual repair problem, which may be very complicated, into language the customer can understand. Service Advisors also work with customers to schedule future services and handle administrative aspects of customer service departments.

Service Advisor Requirements :

• Be on time for work
• Wear appropriate dress
• Treat customers and co-workers in a professional manner
• Experience in the automotive field.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with technicians, customers, and management.
• Be visible of the Service Drive for customers
• Follow-up on Special Order Parts appointments
• Maximize the efficiency and productivity of the shop
• Maintain a clean workspace
• Follow the workplace rules as outlined in the Employee Handbook

Duties Include :

Service Advisor Character Requirements :

What We Offer

We are an Equal Opportunity Employer (EOE).