Service Advisor

Job Details

Level

Entry

Job Location

Tampa, FL - Tampa, FL

Position Type

Full Time

Education Level

High School

Job Category

Customer Service

Description

Tampa Florida Kenworth is seeking a customer service focused individual to take on the Service Advisor role.Excellent starting wage and comprehensive benefitsoffered. We are a successful and growing dealer group with locations in over fourstates that is looking to add another valuable member to our high performing team!

Responsibilities :

Create a positive initial contact with service customers

Ensure that all service phone calls are handled professionally and expediently

Work closely with shop foremen to schedule service repairs

Perform additional duties as required by the Service Manager

Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties : Open work orders

Discuss service issues with customer and create an accurate description of customer's service problems and requests

Determine method of payment and explain payment requirements to customer before work commences

Maintain communication with customer as necessary during the repair process

Maintain complete knowledge of OEM and vendor warranties

Close repair orders

Qualifications

• Ability to work in a dealership environment with frequent exposure to weather elements
• Willingness and ability to work up to 12 hours per day as required
• Ability to sell service work
• Ability to work with customers in a variety of situations
• Good writing and communication skills
• Sufficient computer skills
• Ability to sit, stand, bend, kneel, stoop and or lift / move up to 75 lbs on a regular basis

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