911 Emergency Telecommunications Dispatcher

911 Emergency Telecommunications Dispatcher

Department : Police Department

Location :

350 Washington Street

Brookline, MA, 02445

Join Our Team as a 911 Dispatcher at Brookline's Public Safety Communications Center!

Are you ready to make a difference in your community? The Brookline Public Safety Communications Center is seeking dedicated and passionate individuals to join our team as full-time

Emergency Telecommunications Dispatchers . As a

911 dispatcher , you will play a crucial role in ensuring the safety and well-being of our community by coordinating emergency responses and providing vital support to public safety personnel.

Why Join Us?

Competitive Salary :

Earn between $25.59 - $29.94 per hour, plus excellent health and retirement benefits (pension), vacation time, and personal days.

Dynamic Work Environment :

Be part of a team that handles multiple incidents simultaneously in a fast-paced environment.

Community Impact :

Make a real difference by coordinating police, fire, and ambulance activities during emergencies.

Key Responsibilities :

Emergency Response Coordination :

Transmit requests for service to the appropriate location and deploy public safety personnel and equipment.

Communication :

Announce call letters, respond to complaints calmly, and keep dispatched personnel informed of all relevant facts.

Technical Proficiency :

Operate various public safety communications equipment, including radios, telephone systems, computer systems, and more.

Knowledge :

Acquire a thorough understanding of the community's layout to maximize dispatch accuracy and speed.

Monitoring :

Utilize CAD systems, monitor fire and police digitizer systems, CCTV, and NCIC / CJIS computer systems.

Support :

Assist other personnel in operations duties and perform any other tasks assigned by the Chief of Police or Commanding Officer.

Qualifications : Education :

High School Diploma or GED.

Skills :

Ability to handle multiple incidents simultaneously in a stressful environment. Superior keyboard, computer, and communication skills.

Experience :

Preferred but not required.

Availability :

Must be available to work all shifts, including nights, weekends, holidays, and mandatory overtime.

Assessment :

Candidates for the Emergency Telecommunications Dispatcher position must successfully pass a computer-based pre-employment assessment in order to be considered for employment.

Background Check :

Candidates must undergo a thorough background investigation, including employment, financial, and criminal checks.

How to Apply :

If you're ready to play a crucial safety role, we want to hear from you! Please submit your resume and cover letter.

Application Deadline :

October 3, 2025

he Town of Brookline is an equal opportunity employer and dedicated to maintaining a diverse workforce.

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