Service Advisor Bayway Cadillac Southwest (Houston, TX)

Service Advisor - Bayway Cadillac Southwest (Houston, TX)

Bayway Cadillac Southwest is hiring a driven Service Advisor to own the customer experience from write-up to delivery. You'll be the link between our clients and our technicians-setting expectations, building trust, and ensuring every repair order is accurate, clear, and complete.

What You'll Do

Greet customers, capture concerns, verify warranty / insurance, and build accurate estimates and timelines

Schedule appointments, manage repair order flow, and coordinate with technicians for precise repair descriptions

Conduct walk-around inspections, verify concerns with test drives, and present maintenance / repair options professionally

Communicate status updates, approve work, and set pick-up times; review final invoices and next-service recommendations

Ensure parts availability and RO accuracy; maintain CSI standards and follow dealership processes without exception

Use dealership systems (DMS / dispatch / scheduling) to document, price, and close ROs with zero surprises for the customer

What You Bring

Strong customer service, communication, and problem-solving skills

Solid understanding of automotive systems and dealership service operations

Proficiency with industry software (DMS and online schedulers); fast, accurate typing and documentation

Organizational discipline : you manage a busy lane, multiple ROs, and strict timelines

Team mindset : you work seamlessly with techs, parts, and management to hit goals

Preferred Background

Prior service advisor / writer experience in a dealership or high-volume shop

ASE C1 Service Consultant or OEM training a plus (not required)

Valid driver's license and clean driving record

What We Offer

Competitive pay plan with performance bonuses

Full benefits (health, dental, vision)

Ongoing training, OEM support, and clear growth paths within Fixed Ops

Professional, high-volume environment with strong leadership and processes

Ready to elevate your career? Apply today at Bayway Cadillac Southwest (Houston, TX).

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