Sr Supervisor Operations - Field Service

Join American Water

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!

American Water (NYSE : AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors, and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency, and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce, and strengthening communities.

Position Information

Posted Range : $68,640 to $114,600 annually The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education, and / or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental, and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs, and much more!

Primary Role

Supervises the day-to-day water operations in accordance with Company policies and procedures and all applicable governmental laws and regulations. This supervisor will be responsible for managing the field service reps that will go to the customer's houses for appointments, meter changes, work loads, etc.

Key Accountabilities

• Supervise and coordinate regional construction, operations, and maintenance within established budget limitations.
• Assures policies, procedures, programs, and performance are adhered to ensure the continuing and increasing operational efficiency, effectiveness, and profitability.
• Train and develop personnel in proper operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained.
• Obtains all required permits, licenses, rights of way, etc. required for proper compliance.
• May be involved in customer service related issues.
• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
• Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets.
• Support manager to ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.
• Continue to reinforce the importance of developing a diverse workforce.
• Work collaboratively with other functional leads to mitigate business risks.
• Implement effective communications at all levels of our operations.
• Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.

Knowledge / Skills

Knowledge of the regulated water business and the regulations impacting the business is preferred. Knowledge of process and operational areas.

Experience / Education

Bachelors Degree preferred. High School Diploma or GED required. Minimum 2-5 years experience in operations is preferred. Must possess valid drivers license. Certifications / Training in Safety preferred. Previous experience leading people is preferred. Must possess strong computer skills, including proficiency in Microsoft Office and data entry systems. Highly skilled in using technology to manage information, complete reports, and support daily operations.

Travel Requirements

Local and occasional regional travel around central New Jersey. 70% Office 30% Field work. M-F shift with on-call responsibilities.

Work Environment

Indoor and outdoor environment. 24 / 7 operations. Ability to sit, stand, bend, and walk for long periods of time. Lift minimum 25lbs. Occasional hands on work required.

Key Interfaces

Customers, Unions (as applicable), Management level staff, Operations staff, AW departments i.e. finance, legal, vendors, contractors, and / or consultants. Local, State and Regulatory officials.

Competencies

Prioritizes & Role Models Safety Self-Awareness Develops Talent Plans, Aligns, & Directs Drives Engagement Decision Quality

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.