Inside Sales Call Center Agent

U.S. LawShield Contact Center Sales Representative

At U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilitiesand to serve those who do. We strive to create better-protected communities of responsible self-defenders who have the peace of mind to live their lives confidently. Our company was established in 2009. After initially launching in Texas as Texas LawShield, the demand for services developed well beyond state lines. Our coverage began to expand across the United States, which is when we became U.S. LawShield.

Today, we provide coverage in 46 states and have proudly served more than 2 million people in their self-defense journey. Ready to join our driven and talented individuals who care about protecting the rights of responsible self-defenders?

Our Community Care Center (contact center) team is expanding at our corporate headquarters, located in Webster, Texas, and we're hiring agents that possess a current Property & Casualty license to join our next training class taking place on September 9nd, 2024.

Why U.S. LawShield?

• $25.00 / hour base rate (with valid Property & Casualty license)
• Eligible for performance-based, monthly bonuses
• 15 days of PTO per calendar year, with additional time accruing with tenure
• 10 paid holidays
• Medical, dental, vision and additional supplemental coverage options
• Employee Assistance Program with travel protection, counseling, and medical bill-saver program
• 401k
• U.S. LawShield membership included with employment

The Role

Within our team, the P&C licensed Contact Center Sales Representative is the primary point of contact for our customers and members and is responsible for addressing inquiries and resolving issues while providing an unforgettable customer experience. Customer support is offered via inbound and outbound phone, email, chat, and social media channels. You possess the ability to multi-task, pride yourself on your attention to detail, and are adept at technology, possessing the ability to quickly learn new software. In this role, you will be a subject matter expert on U.S. LawShield services. As such, you are comfortable making product recommendations and selling to the customer, ensuring that prospects and members alike are educated on the most appropriate solutions for their specific needs. This is a fast-paced sales environment. Getting around customer objections and continuing to the sale is imperative to success.

Responsibilities

Education & Experience