Tier 3 Security Engineer - Stealthwatch - Work from home

This team provides second / third level technical support within multiple disciplines : R / S, Security, Collaboration, Datacenter, Wireless, Service Provider (both hardware and software) to customers, partners, account teams, and other engineers via phone / email / consultation to independently solve & debug product problems.

Job Description :

As part of the team, you will join a team of 30-Tier 2 and 3 Customer Support Engineers. These engineers specialize in one or more core technologies while understanding the foundations of network products, protocols, and effective methodologies. As a member of this team, you will be part of a collaborative team to provide support during critical network issues as well as leading a caseload of lower critical issues.

This team is looking for a Tier 3 Security Engineer, specializing in Cisco Stealthwatch. The ideal candidate has great communication skills and troubleshooting skills

Typical day-to-day responsibilities :

1) 50 % of their day (4 hrs) will be spent taking customer calls for support that fall within the network monitoring space. This will be operational and reactive. As cases come in, this person will work them to resolution according to priority level.

2) 50% of their day (4 hrs) will be spent working backlogs (cases that have accumulated and need to be resolved).

All of these will require some combination of the following : troubleshooting, scheduling meetings with vendors and / or customers, recreating the incident and working the case in a the lab, or working collaboratively with other engineers.

This role is NOT like a help desk. This person will be doing higher level troubleshooting that requires the SME to be very technical, working with multi-vendor, integrated solutions.

Job Responsibilities :

Function as a point of escalation for operational entities regarding regular or complex issues

Work on daily service tickets

General duties include :

Preferred Skills

• CCNA / CCNP
• Skills : *

CCNA, Troubleshooting, Stealthwatch, Security, Siem

• Additional Skills & Qualifications : *

This person needs to be a self-starter who does not require hand-holding. They need to be able to figure things out quickly. Great customer service skills, communication, written and verbal, collaboration and work independently. Must be very outgoing and team-oriented.

• Experience Level : *

Intermediate Level

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.