Office Specialist I - Division of Real E

Real Estate Licensing Specialist

Are you energized by teamwork, meticulously organized, and driven by a commitment to precision and outstanding customer support? If so, the Utah Department of Commerce's Division of Real Estate invites you to explore an exciting opportunity! We're seeking a dynamic individual to join us as a Real Estate Licensing Specialist. In this Office Specialist I role, you'll tackle engaging licensing and administrative responsibilities, playing a vital part in our dedication to excellence in real estate licensing.

This position will work in the office for training (up to 6 months) and then will have the opportunity to telework up to 3 days per week if eligibility requirements are met.

Roles and Responsibilities

As the Real Estate Licensing Specialist, you will be one of the frontline ambassadors for our division, delivering exceptional customer service with a focus on reliability and dependability. Your role will entail mastering various processes, policies, statutes, regulations, and rules pertinent to real estate licensing. Precision and timeliness in data entry are paramount. Your roles and responsibilities will include, but not be limited to, the following :

Timely reviewing, analyzing, and processing real estate, sales agent, broker, company applications, renewals, affiliation changes, etc.

Processing real estate, qualifying education, and continuing education course applications and renewals.

Receiving and responding to direct phone calls, Live Chat, and in-person conversations from the general public and real estate licensees.

Writing or drafting correspondence, reports, documents, and / or other written materials.

Retrieving data found in databases to generate requested reports.

Actively assisting team members with real estate duties as assigned.

Ideal Candidate

We're seeking a candidate who excels at the following :

Providing exceptional customer service.

Demonstrating polished and effective communication with individuals from all walks of life.

The ability to stay calm and kind under pressure when assisting frustrated or angry callers.

We're also seeing candidates who possess the following :

A keen eye for detail.

Strong organization skills.

The ability to manage tasks with accuracy and efficiency.

The ability to thrive while working independently or positively and productively as a member of a team.

Common computer applications proficiency.

The ability to grasp, apply, and clearly articulate complex processes, licensing laws, and regulations.

Minimum Qualifications

• 1+ years of customer service in a customer service or public-facing role.
• 1+ years of experience using strong verbal and written communication skills, including the ability to write emails and respond to inquiries clearly and professionally, as well as proper handling of confidential information.
• Working knowledge of Microsoft Word and Excel.

Preferred

Why You Should Join Our Team

The mission of the Utah Division of Real Estate is to strengthen trust in Utahs real estate industry through education, licensure, and regulation of real estate, mortgage, and appraisal professionals. The Division will provide you with an opportunity to work with a great team of professionals. This position will keep you very busy and allow you to help many people daily. For more information about our division, please visit our website. This position is also eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here.

Agency

The Department of Commerce is the licensing and registration agency for Utah's professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional and occupational licensing, consumer protection, public utilities, securities, real estate, appraisal, and residential mortgage lending.

You can learn more about the agency by visiting the website.