Office Clerk III

Office Clerk III

The Front Office Supervisor will supervise all checklists, functions of the Front Office, and coach plus train clerks on specific responsibilities of each department. The incumbent maintains a high level of guest service in all areas of front office operations through training of new hires and communicating with the staff on duty as well as passing on pertinent information to fellow supervisors and managers. Works closely with the Sales and Conferencing Departments to maximize hotel occupancy and revenues by coordinating room blocking, pre-registration, special requests, group arrivals and departures as well as group billing.

Responsibilities

Responsibilities include, but are not limited to : ensuring all checklists are completed daily, delegating tasks to be completed by staff, supervising and coaching clerks, teaching new hires the reservation and Front Office overall processes, and must have clear and concise communication for procedures. Entering and coordinating small group blocks and rooming lists. Must have a patient and accommodating attitude, both when interacting with guest as well as staff members. This position must be comfortable working unsupervised and dealing with challenging situations. Will be knowledgeable about the day in and out duties for the department and available for all shifts. Hours will vary so the incumbent is required to be available to work all shifts which includes early mornings, days, nights, and weekends, as well as holidays.

Work Environment and Level of Frequency Typically Required

Nearly Continuously : Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously : Sitting, hearing, listening, talking. Often : Repetitive hand motion (such as typing), walking. Seldom : Bending, reaching overhead.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example : bachelor's degree = 4 years of directly related work experience). Office Services Clerk, III : Requires 3+ years of related experience.

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action / Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, or protected veteran's status. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director / Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action : Office of Equal Opportunity and Affirmative Action (OEO / AA) 383 University Street, Level 1 OEO Suite Salt Lake City, UT 84112 801-581-8365 oeo@utah.edu Online reports may be submitted at oeo.utah.edu For more information : https : / / www.utah.edu / nondiscrimination / To inquire about this posting, email : employment@utah.edu or call 801-581-2300. This position may require the successful completion of a criminal background check and / or drug screen.