DevOps Lead Engineer

Unlock your potential with Quantum ePay® We're a full-service financial technology provider that helps businesses lower costs, earn more, and improve their quality of life. We offer truly innovative payment processing solutions and an ever-expanding line of products to boost productivity, enabling our clients to operate efficiently and effectively in confidence.

We're seeking a DevOps Lead Engineer to take ownership of day-to-day DevOps operations and production reliability for our core systems. This role is hands-on and execution-focused, responsible for ensuring system availability, leading incident response, improving observability, and driving operational maturity across our infrastructure. You'll work closely with Engineering, Product, and Support teams to keep our platforms stable, performant, and resilient as we scale.

KEY RESPONSIBILITIES

DevOps & Production Operations

• Lead day-to-day DevOps and production support, ensuring system availability, performance, and reliability.
• Drive incident resolution, root cause analysis, and long-term remediation.
• Maintain and improve runbooks, SOPs, and escalation paths.
• Continuously reduce MTTR (mean time to resolution) through tooling, automation, and process improvements.

Monitoring, Alerting & Tooling

Incident Response & Reliability

Technical Leadership & Communication

Operational Process & Efficiency

Required Qualifications

Preferred Experience

SALARY :

This role includes biannual profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and other benefits.

LOCATION : This role requires the employee to work fully onsite at our Anaheim Hills location.

WHY WORK HERE?