Full Time Customer Service Representative (4-Day Workweek)

Job Description

Job Description

At Naomi Kahn Insurance Agency, we believe insurance is more than policies and paperwork. It's about people. Every call, every question, every interaction is an opportunity to make someone's day brighter and their life easier.

We serve our clients with excellence, integrity, and heart, helping them protect what matters most while building relationships that feel more like family than transactions. Our team thrives on collaboration, laughter, and a shared mission to take great care of people -our clients and each other.

We're looking for an experienced customer service professional who thrives in a fast-paced environment. This isn't a slow or quiet office its a place where your expertise, composure, and attention to detail will shine. You'll think on your feet, solve problems with confidence, and bring a steady, positive presence to every interaction.

If you take pride in your work, love helping others, and are looking for meaningful, steady full-time work with a team that feels like family, you'll fit right in here.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Life Insurance

Career Growth Opportunities

Hands on Training

Mon-Fri Schedule

Responsibilities

What Youll DO :

• Create a warm, engaging experience for everyone who calls or visits our office.
• Assist clients with policy changes, proof of insurance, scheduling, and general questions.
• Process mail, emails, and text requests efficiently and accurately.
• Respond to client requests within designated turnaround times.
• Use sound judgment and initiative to confidently solve problems.
• Come prepared for team meetings, demonstrating professionalism and time management.
• Stay current on industry trends, company products, and market updates.
• Accurately document all communications using our software tools.

Requirements

What You Bring :

You'll Exceed in This Role If You :

Compensation & Schedule :

Salary range : $45,000$85,000 (DOE), higher end includes bonus and commissions