Talent.com
Workforce Management Login Administrator
Workforce Management Login AdministratorTeleperformance USA • Davie, FL, US
Workforce Management Login Administrator

Workforce Management Login Administrator

Teleperformance USA • Davie, FL, US
2 days ago
Job type
  • Full-time
Job description

Category : Workforce Management

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose

This position will support the WFM department with daily Login Identification administering. Update and  maintain   client specific  Hierarchies. Troubleshoot ID issues. Submit terminations by following client specific process for roll offs  in a timely manner .

This position is 100% onsite in North Lauderdale, FL. Work at home is not available for this opening.

Your Responsibilities

  • Process and resolve helpdesk tickets through internal Teleperformance Helpdesk.
  • Generate Network logins for new hire agents or update for internal transfers.
  • Assigning,  binding  and disabling of ACD-IDs in CCMS.
  • Create / assign  Firecastle  profiles for new hire agents or internal transfers.
  • Request Client specific logins through client process within SLA.
  • Maintain the tracking of Client logins in CCMS.
  • Reset passwords and troubleshoot login / access issues.
  • Submit roll-off requests or forms based on site attrition  though  client specific  process   within in  SLA.
  • Other duties as directed by supervisor.
  • Qualifications

  • 90 day + in current position
  • 6 months of call center operations or Workforce experience is a plus
  • Must be detail oriented
  • Willing to work extended hours and or weekends when needed
  • Strong skills in handling constant change
  • Work in Harmony with others
  • Excellent service skills (timeliness of delivery and quality)
  • Experience with Microsoft based technologies
  • Willingness to face new challenges daily
  • Ability to effectively communicate both verbally and written, with all levels of staff and management
  • Strong organizational and time management skills
  • Strong interpersonal and customer service skills
  • Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback
  • Sound reasoning ability together with strong  problem solving  skills
  • Ability to view a computer  monitor  for several hours at a time
  • Able to work with little to no supervision if necessary
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    TP is an Equal Opportunity Employer

    Create a job alert for this search

    Workforce Management • Davie, FL, US

    Related jobs
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border Protection • Miami Beach, FL, United States
    Full-time
    Pilot—CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Show more
    Last updated: 30+ days ago • Promoted
    Workforce Management Real Time Analyst

    Workforce Management Real Time Analyst

    Teleperformance USA • North Lauderdale, FL, US
    Full-time
    Category : Workforce Management About TP TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamli...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Desktop Support Training Program

    Desktop Support Training Program

    Year Up United • Miami Beach, FL, United States
    Full-time
    Join the Year Up United training program, an intensive job preparation initiative designed for young adults looking to jumpstart their careers. This program combines essential in-class skill develop...Show more
    Last updated: 2 days ago • Promoted
    Temporary Salesforce Administrator

    Temporary Salesforce Administrator

    CDR Companies • Miami, FL, United States
    Full-time
    This position would mainly support CDR Health and Emergency Management Temporary projects.Responsibilities including but not limited to : . Upgrading and configuring salesforce systems for optimized i...Show more
    Last updated: 30+ days ago • Promoted
    Senior Salesforce Administrator

    Senior Salesforce Administrator

    The Ritz-Carlton Yacht Collection • Fort Lauderdale, FL, United States
    Full-time
    Senior Salesforce Administrator page is loaded## Senior Salesforce Administratorremote type : Hybridlocations : Ft.Lauderdaletime type : Full timeposted on : Posted Todayjob requisition id : R-100732 • •J...Show more
    Last updated: 30+ days ago • Promoted
    Contact Center Reporting & Data Analyst

    Contact Center Reporting & Data Analyst

    Mount Sinai Medical Center of Florida • Miami Beach, FL, United States
    Full-time
    Contact Center Reporting & Data Analyst.Hybrid work schedule, must be w / in commuting distance to the hospital.As Mount Sinai grows, so does our legacy in high-quality health care.Since 1949, Mount ...Show more
    Last updated: 1 day ago • Promoted
    Workiva Solutions Manager

    Workiva Solutions Manager

    Crowe • Miami, FL, United States
    Full-time
    Your Journey at Crowe Starts Here : .At Crowe, you can build a meaningful and rewarding career.With real flexibility to balance work with life moments, you're trusted to deliver results and make an i...Show more
    Last updated: 19 hours ago • Promoted • New!
    Recovery Coordinator

    Recovery Coordinator

    Life Time Fitness • Boca Raton, FL, United States
    Full-time
    The LT Recovery Coordinator delivers the highest customer service to all members and guests through professional greetings, account Maintenance, and extensive, knowledge on LT Recovery products and...Show more
    Last updated: 19 hours ago • Promoted • New!
    Junior Salesforce Administrator

    Junior Salesforce Administrator

    Insight Global • Miami, FL, United States
    Full-time
    Insight Global's client in higher education is looking for a Junior Salesforce Administrator to join their team! The candidate will play a pivotal role in ensuring the effective use and management ...Show more
    Last updated: 2 days ago • Promoted
    Sr Desktop Services Manager

    Sr Desktop Services Manager

    Charter Schools USA • Oakland Park, FL, United States
    Full-time
    The Senior Desktop Services Manager will play a critical role in overseeing the comprehensive fleet management and maintenance of devices within the K12 educational and enterprise environment.This ...Show more
    Last updated: 1 day ago • Promoted
    Customer Logistics Manager

    Customer Logistics Manager

    Florida Staffing • Boca Raton, FL, US
    Full-time
    Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! If you are up to the challenge, apply no...Show more
    Last updated: 3 days ago • Promoted
    ATM Field Support & Initialization Specialist

    ATM Field Support & Initialization Specialist

    Garda World Security Corporation • Boca Raton, FL, United States
    Full-time
    ATM Field Support & Initialization Specialist.Posted Tuesday, October 14, 2025 at 4 : 00 AM.ATM Field Support & Initialization Specialist. ATM troubleshooting, key management, and setup tasks.This pos...Show more
    Last updated: 4 days ago • Promoted
    System Analyst Epic Orders

    System Analyst Epic Orders

    Mount Sinai Medical Center of Florida • Miami Beach, FL, United States
    Full-time
    Hybrid work schedule - Florida Residency Required or 1099 option for out of state.As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has rem...Show more
    Last updated: 1 day ago • Promoted
    Air Interdiction Agent

    Air Interdiction Agent

    Customs and Border Protection • Miami Beach, Florida, US
    Full-time
    Pilot—CBP Air Interdiction Agent Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Show more
    Last updated: 30+ days ago • Promoted
    Enterprise Architect - Traffic Management Systems

    Enterprise Architect - Traffic Management Systems

    Revolution Technologies • Boca Raton, FL, United States
    Temporary
    Enterprise Architect - Traffic Management Systems.ONSITE in Boca Raton, Florida (NO EXCEPTIONS).Were seeking a strategic and forward-thinking. Floridas transportation future.In this role, youll lead...Show more
    Last updated: 19 hours ago • Promoted • New!
    System Analyst Epic Health Planet Ambulatory

    System Analyst Epic Health Planet Ambulatory

    Mount Sinai Medical Center of Florida • Miami Beach, FL, United States
    Full-time
    System Analyst Epic Health Planet Ambulatory.This is a hybrid role which includes some on-site work as needed.Florida residency or Contract 1099. As Mount Sinai grows, so does our legacy in high-qua...Show more
    Last updated: 30+ days ago • Promoted
    Workforce Management Login Administrator

    Workforce Management Login Administrator

    Teleperformance USA • Hialeah, FL, United States
    Full-time
    Category : Workforce Management About TP TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamli...Show more
    Last updated: 6 days ago • Promoted
    Workforce Management Reporting Analyst

    Workforce Management Reporting Analyst

    Teleperformance USA • Cooper City, FL, US
    Full-time
    Category : Workforce Management About TP TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamli...Show more
    Last updated: less than 1 hour ago • Promoted • New!