Front Desk Associate

Job Description

Pay :  $23.00 - $26.00 per hour

About Radial

Radial’s mission is to support the adoption and impact of interventional psychiatry. To do so, we are building the highest quality clinical network, ensuring anyone anywhere can access the best forms of care. We specialize in advanced mental health treatments including TMS (Brainsway, Ampa, and SAINT), Spravato, and take-home devices such as Gammacore and Relivion.

Position Overview

We are seeking a compassionate and organized Front Desk Associate to serve as the first point of contact for our mental health clinic. This role is essential in creating a welcoming, safe, and professional environment for clients seeking mental health services.

Responsibilities

• Greet clients warmly and professionally upon arrival, ensuring they feel welcomed and at ease
• Check in clients for appointments, verify insurance information, and collect necessary documentation
• Answer phone calls, schedule appointments, and respond to inquiries with sensitivity and discretion
• Manage cancellations and reschedules efficiently while maintaining optimal provider schedules
• Maintain strict confidentiality in accordance with HIPAA regulations at all times

Qualifications :

1-2 years experience in a similar healthcare administrative role.

Excellent interpersonal and communication skills.

Compassionate and patient-focused approach.

Basic understanding of mental health conditions and treatments.

Ability to work in a fast-paced, dynamic environment.

Benefits :

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Work Location : In person

Job Type : Full-time