Customer Success Manager - Jarvis

Customer Success Manager

This opportunity is remote within the United States. This position is responsible for the overall health and increasing retention of Jarvis Analytics accounts. Onboard accounts, proactively reach out to improve health based on business triggers, train customers on the product, and maintain a creditable and healthy relationship with the customer.

What you will do :

• Onboard new customers by managing account creation, coordinating software installs, training the customer on the product, ensure product adoption / usage, and provide ongoing support as their primary point of contact.
• Monitor customer's ongoing health scores and product utilization to proactively engage customers to prevent attrition and ensure customer satisfaction with product and services.
• Develop and maintain creditable and strong relationships with business owners.
• Handle escalated customers with a high level of professionalism and tact.
• Maintain a thorough understanding of, and be prepared to report on, all assigned customers in terms of opportunities, current issues, and likelihood of renewal.
• Regularly share best practices with the rest of the Customer Success team.

Travel typically less than 10%. No special physical demands required.

Qualifications :

The posted range for this position is $55,000 to $71,000 which is the expected salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location / labor market, internal equity, etc.

What you get as a Henry Schein One Employee :