The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
Bilingual candidates encouraged to apply.
ESSENTIAL JOB FUNCTIONS
Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Parts Specialist • Store 03895 Hampton VA
Freight Broker Agent (Experience Required).Logistic Dynamics (LDi) is a 3rd Party Logistics (3PL) company that focuses on building our independent contractors (1099) businesses with our Agent-based... Show more
Lead Inventory Management Specialist (IMS).ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value.ProSidian is a management and operations consu... Show more
Founded in 1994 as a small, diversified professional services company, Delphinus today employs more than 650 professional and technical personnel supporting a customer base that spans the Defense a... Show more
Established in March 2012, The Dirty Buffalo brings the taste of Western New York to Hampton Roads! We are a.Northern comfort food in a casual, family-friendly environment.We are also growing! We ... Show more
Company ProfileOceaneering Marine Services Division (MSD) has over 30 years of experience providing full-service submarine and surface ship repairs supporting maintenance and alterations aboard com... Show more
Are you a natural leader with a passion for delivering exceptional customer service? If so, we want you to join us as a.Shift Manager at Sonic Drive-In, proudly franchised by KBP Brands.As a Shift ... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
We are looking for an experienced Machine Shop Parts Inspector to join our team.In this role, you will be responsible for inspecting and testing parts produced by production to ensure that they mee... Show more
The Team Member (TM) role supports all operational, front-end, freight, and merchandising processes and helps maintain an active selling culture by ensuring that all processes are held to documente... Show more
F&R) has been proudly engineering stability in the country since 1881.In addition to being one of the oldest independent testing/engineering companies, F&R is also a minority-owned business offerin... Show more
Senior Logistics SpecialistSpektrum have a wide range of exciting opportunities in several global locations.We are always looking to add great new talent to our team and look forward to hearing fro... Show more
Job ID: 43489BRBusiness Unit: TSUJob Description:CDM Smith is searching for a seasoned Engineer or Technical Construction Expert to take on the role of Remedial Action Lead Specialist.In this vital... Show more
Expert Contributor - Mechanical Engineering.Task-Based Independent Contractor Opportunity.We're looking for Mechanical Engineering experts who can design and solve challenging, real-world reasoning... Show more
Get a maximum of $400 in bonuses in Virginia Beach.Earn $100 for every 10 rides in 7 days (limit 4).Lyft is a flexible earning opportunity and a platform that connects drivers with individuals that... Show more
At Jefferson Lab,you'llchampioncutting-edgescience and operational excellence while shaping the future of discovery.Join us and make your mark - where excellence meets purpose, andgreat mindstrulym... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18/hr.Th... Show more
ShelfGenie of Central & Coastal VA.Installation Contractors / Partners.Excellent opportunity for carpenters, kitchen/bath remodelers, and handymen looking for steady supplemental work.This is a 109... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ... Show more
