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Call Center Agent (REMOTE)

Call Center Agent (REMOTE)

CrewBloomOrlando, FL, US
2 days ago
Job type
  • Full-time
  • Remote
Job description

Remote Call Center Agents

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments :

  • Member Services : Inbound customer support
  • Retention : Inbound retention and customer engagement
  • Pre-Cancel Services : Outbound re-engagement and light collections
  • Third-Party Collections : Available by request only

Schedules & Availability

  • Training Schedule : Monday to Friday, 9 : 00 AM 6 : 00 PM CST (First two weeks)
  • Post-Training Schedule : Monday to Friday, 10 : 00 AM 7 : 00 PM CST
  • Attendance Requirements :
  • 100% attendance required during training
  • Ongoing attendance must meet a minimum of 93% to qualify for bonuses

    • Key Responsibilities

  • Handle a high volume of inbound and outbound customer calls
  • Resolve customer inquiries efficiently and professionally
  • Document all call activity accurately using internal systems
  • Adhere to all compliance and operational guidelines
  • Maintain performance metrics including attendance and key performance indicators (KPIs)
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