Director, Service Operations

Director, Service Operations

A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what's possible?

Job Summary

The Director of Service Operations is responsible for the safe and efficient delivery of a portfolio of Field Services offered by Southwire. Additionally, this position serves as the Site Leader for our facility in Arlington and Fort Worth, TX and is responsible for building and maintaining a positive culture. This role must be adept at leading highly technical and skilled teams to deliver major projects.

Key Responsibilities

Lead Southwire's Culture of Zero by demonstrating safe and quality conscious work habits throughout all field operations and ensure that all policies and processes are deployed uniformly.

Build and engage employees in ways that support our goals as we Build Organizational Capability, Drive Operational Excellence, and Accelerate Growth.

Lead and develop continuous improvement programs to increase employee involvement, ensuring a positive work environment is maintained.

Drive for results in the areas of productivity and profitability for the various projects including cable injection, cable replacement, overhead distribution work, cable testing, and more.

Establish financial performance goals for each project and implement strategies to achieve goals.

Cultivate relationships with existing clients through exceptional project delivery.

Create workforce plans and work with Field Service Managers to maximize staff productivity and utilization.

Complete monthly financial forecasts with project teams. Ensure progress against plan is maintained.

Attract, lead and develop a team of highly capable, skilled managers and workforce to support growth of the Field Services business and the company's strategic direction. Provide continuous education to the team to ensure proper procedures, policies and controls are in place.

Required Education & Experience

Minimum Education Level : Bachelor's Degree

Specialized Degree : Engineering or equivalent

Years of Experience : 8-11 Years

Field(s) of Expertise : Operations

Preferred Education & Experience

Master's Degree

Specialized Degree : Engineering or Equivalent

Years of Experience : 12-14 Years

Field(s) of Expertise : Operations or quantitative field

Spans of Control

Does this role manage Southwire Team Members : Yes

Number of Direct Reports : 10+

Travel

Domestic Travel - Up to 25% of Time

Physical Requirements

Driving : 10% of Time

Standing : 20% of Time

Sitting : 50% of Time

Walking : 20% of Time

Working Conditions

Office

Plant / Warehouse Floor

Equipment

Hard Hat

Computer / Keyboard

Safety Glasses

Safety Shoes

Competencies

Business Insights

Communicates Effectively

Drives Results

Manages Ambiguity

Manages Complexity

Values Differences

Skills

Accountability

Business Acumen

Analytical Skills

Influencing Skills

Relationship Building

Budgeting

Forecasting

Critical Thinking

Conflict Resolution

Operational Performance Management

Benefits We Offer :

• 401k with Matching
• Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
• Paid Time Off & Paid Holidays
• Long & Short-Term Disability
• Supplemental Insurance Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement Programs
• Advancement & Professional Growth opportunities
• Parental Leave
• & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.